支持该行业超过25年, 正规电子游艺官网是市场领先的产品召回提供商, 为工业和组件制造商提供补救和客户保留解决方案.
更是如此, 许多行业的物流链复杂且环环相扣, 更不可能的是，制造商已经审核了每一个第一, 二级甚至三级供应商的质量控制和可追溯性程序. It is difficult to identify an unscrupulous supplier who might be using cheaper sub-standard materials, 甚至是假冒零件.
此外，制造业工厂现在大多是自动化的. 虽然自动化可以提高效率，减少人为错误, 它还带来了网络攻击的风险. 出于敲诈或恶意的目的, hackers could theoretically change or contaminate a product at the point of manufacture by controlling machinery or changing processes.
Increasingly complex global supply chains coupled with restrictions in trade and travel and changing suppliers are all reasons that companies should conduct proactive risk assessments and capability audits. Adopting a proactive mindset and approach ensures product recall and 修复 procedures sufficiently hold up under current 条件. Sedgwick’s brand protection experts work with you to examine all possible points of failure. We develop and adjust processes to protect your business and customers from the reputational and brand damage that can follow a product recall, 市场退出或其他质量危机.
技术进步和创新不断发展, 而有益的同时也能带来更高的产品召回率和市场退出率. The greater the complexity of a product, the greater the scope for something to go wrong. Component parts that can work across multiple platforms generate significant production savings, 但是如果一个零件坏了, the product recall is potentially greater than it would be if a part was specific to just one model of a product.
Sedgwick’s brand protection solutions can help establish effective product recall communication procedures with customers and partners so that all parties can be notified and updated as needed using any platform including phone, 电子邮件, 短信或社交媒体. 除了, we can quickly organize call centers and deploy field forces to find and remediate impacted product — all while keeping meticulous records that will protect you in the event of regulatory investigations or litigation.
赛奇威克的品牌保护专家已经管理了超过5个,000 of the most time-critical and sensitive global product recall and 修复 programs across more than 60 countries and multiple industries. That experience makes our team uniquely qualified to help with product recalls across a single model or across multiple products and a range of manufacturers.
Multi-platform parts require manufacturers to have a suite of scalable solutions that can be tailored to each specific scenario, 无论你是需要修正一个模型还是上百个使用相同部件的模型. 正规电子游艺官网的品牌保护知识, proven practices and collaborative processes provide manufacturers with a comprehensive, 单一的解决方案. 我们提供全球生产设施的现场校正服务, stores or anywhere in the supply chain to ensure that potentially harmful products are quickly and professionally repaired or removed from the market.
如果产品因市场退出而需要回收, 召回或消费者投诉, Sedgwick’s global team of field representatives is able to rapidly mobilize to correct faulty products on-site, 安装软件更新, 回收产品进行处理, 或将产品退回厂家检测. 我们快速有效的现场访问允许回收受影响的产品, while our follow-up on-site audits can verify that products were removed or repaired properly.电子游艺正规官网
Customers want to feel that companies care about them and when there is an issue with a product, 公司会提供帮助. 客户想要一个值得信赖的联系. And their faith in a brand — and their likelihood to remain a customer — can depend on those interactions.
Sedgwick offers access to multilingual call center agents that provide your customers with immediate, 通过入站和出站渠道提供简明和有用的信息. 每个呼叫中心的程序都是在客户参与和保留的情况下创建的. 通过确保单一的接触点, Sedgwick’s brand protection team is able to build rapport and trust with customers while significantly reducing potential miscommunication and opportunities for error.电子游艺正规官网
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